Shipping policy

Business name: EDUA DI C.S.
VAT Number: 02771740202

This Shipping Policy describes how EDUA DI C.S. manages the shipment of orders placed through its online and/or offline sales channels.

1. Delivery Areas

We currently ship to the following areas:

  • Italy — all regions, including islands
  • European Union

2. Couriers Used

Shipments are handled by selected express couriers, such as FedEx, chosen according to:

  • reliability
  • delivery times
  • territorial coverage

3. Order Processing Times

Once the order has been received and payment has been verified:

  • Order preparation: usually within 1–2 business days
  • For personalized or made-to-order products, preparation times may be longer. In such cases, the customer will be informed by email or through the product details.

Orders are not processed on Saturdays, Sundays or public holidays.

4. Delivery Times

Delivery times start from the shipping date, not from the order date, and are indicative:

  • Italy mainland: approximately 1–3 business days
  • Islands and remote areas: approximately 3–5 business days
  • European Union: approximately 4–8 business days

Any delays caused by the courier, weather conditions, strikes, peak periods such as Christmas or Black Friday, or other external events are not directly attributable to EDUA DI C.S.. However, we will do our best to assist you.

For specific destinations, including remote areas, smaller islands or international destinations, longer delivery times may apply.

5. Shipping Costs

  • Italy:
    • Orders up to €250.00: shipping cost €4.99
    • Orders over €250.00: free shipping
  • European Union:
    • Fixed shipping rate: €9.00

6. Free Shipping

We offer free shipping for orders equal to or greater than €250.00 within Italy.

The free shipping threshold and conditions may change over time or may be subject to specific promotions.

Any active promotions will be communicated on the Website or through informational materials.

7. Order Tracking

Once the parcel has been handed over to the courier:

  • you will receive a shipping confirmation email
  • where available, you will also receive a tracking code to monitor the delivery status

If you experience any issues with tracking or do not receive the shipping email, you may contact us using the contact details provided below.

8. Delivery and Recipient Not Available

Delivery is made to the address provided by the customer at the time of the order.

If the recipient is not available, the courier may:

  • make a second delivery attempt
  • leave a delivery notice
  • hold the parcel at a depot or collection point, where available

It is the customer’s responsibility to:

  • provide a correct and complete shipping address
  • ensure that someone is available to receive the parcel
  • follow any courier instructions for collection or redelivery

9. Incorrect or Incomplete Addresses

If the address provided is incorrect or incomplete:

  • delivery may be delayed
  • the parcel may be returned to the sender
  • any additional redelivery costs may be charged to the customer

Please check your shipping details carefully before confirming your order.

10. Checking the Parcel Upon Delivery

Upon delivery, we recommend that you:

  1. check the integrity of the packaging;
  2. verify that the number of packages corresponds to what is indicated in the transport document;
  3. in case of visibly damaged packaging, sign with a specific reservation, for example “damaged packaging”, or refuse the parcel if it is seriously compromised.

If the product is damaged:

  • take photos of the parcel and its contents
  • contact us within 48 hours of delivery, attaching photos and a description of the issue

This allows us to open a claim with the courier and handle the situation as quickly as possible.

11. Undelivered Parcels / Storage

If the parcel cannot be delivered due to:

  • recipient repeatedly unavailable
  • incorrect address
  • failure to collect the parcel from a depot or collection point

the parcel may be returned to the sender.

In such cases:

  • we may arrange a new shipment
  • any additional storage or redelivery costs will be charged to the customer, unless otherwise agreed

12. Holidays, Seasonal Peaks and Force Majeure

During periods of high volume, such as Christmas, sales periods or special promotions, or in the event of exceptional circumstances or force majeure, including strikes, extreme weather conditions, health emergencies or similar events, delivery times may be extended.

EDUA DI C.S. undertakes to:

  • inform the customer of any significant delays
  • work with the courier to reduce any inconvenience

13. Changes to this Shipping Policy

This Shipping Policy may be updated at any time.

The valid version is the one published on the Website on the date of the order.

We invite you to consult this section periodically to check for any changes.

14. Disclosure of Personal Data for Order Fulfilment

For the fulfilment of orders and the delivery of products, personal data may be shared with:

  • Leffe Trasporti: external provider appointed for warehouse management and shipment preparation.
  • Express couriers: the logistics provider may use third-party carriers, including but not limited to FedEx, BRT, GLS, DHL and SDA, for final delivery. The carrier is selected by the logistics provider based on efficiency and territorial coverage criteria.

15. Contact Information

For questions or requests regarding shipping, please contact us at:

Email: info@eduawear.com