Refund policy
Business name: EDUA DI C.S.
VAT Number: 02771740202
This policy explains the terms and conditions for returns, exchanges and refunds for purchases made through our sales channels.
1. Right of Withdrawal – 14 Days
In accordance with the Italian Consumer Code and EU Directive 2011/83/EU, customers who purchase as consumers have the right to withdraw from the purchase without giving any reason within:
14 days from the date of receipt of the order.
To exercise the right of withdrawal, customers must send a communication by email to:
The communication must include:
- first and last name
- order number
- purchase date
- product(s) to be returned
2. Conditions for Returns
To be eligible for a return, the product must:
- be intact, unused and in the same condition as received
- be returned with its original packaging, labels and accessories included
- show no signs of use, damage or tampering
- be shipped within 14 days from the return request
Returns cannot be accepted for products that are:
- personalized or made to order
- opened or used, where the nature of the product does not allow return
3. Return Shipping Costs
Returns are free of charge within Italy.
For returns from outside Italy, the customer is responsible for the return shipping costs. A return handling fee of €4.99 will be deducted from the refund.
4. Refund Method
Once the returned goods have been received and their condition has been verified, we will issue the refund using the same payment method used for the original order.
Refund timeframe: within 7–14 business days from receipt of the returned product.
The refund includes:
- the price of the product
- any initial standard shipping costs, where applicable
The following costs are not refunded:
- additional costs for express shipping or optional services
- return costs, except in the case of defective products or errors attributable to us
5. Defective or Non-Conforming Products
If the product received is:
- defective
- damaged
- different from the product ordered
please contact us within 48 hours of delivery, attaching:
- clear photos of the issue
- photos of the external packaging
- order number
In these cases, without prejudice to statutory consumer rights, EDUA DI C.S. may offer:
- product replacement
- full refund
- a purchase voucher of the same amount
Return shipping costs are always covered by us in the event of an error or defective product.
6. Failed Delivery or Lost Parcel
In the event of:
- a parcel lost by the courier
- confirmed failed delivery
- external logistics errors
we will handle the claim and, where applicable, arrange a replacement shipment or refund.
7. Exchanges and Replacements
Exchanges are possible only if the requested product is available in stock and are subject to the same conditions as returns.
Any price differences will be communicated to the customer before proceeding.
8. Returns from Countries Outside Italy
For returns from outside Italy:
- return shipping costs are borne by the customer
- any customs fees or import charges may be deducted from the refund
9. Items Not Eligible for Refund
We reserve the right to refuse a refund if:
- the product does not meet the return requirements listed above
- the product has been used, washed or damaged
- the product is not returned in its original packaging
- the product is returned after the applicable deadline
In such cases, the customer may request that the product be shipped back at their own expense.
10. How to Make a Return
- Contact us by email.
- Wait for return approval and return instructions.
- Pack the products carefully and securely.
- Ship the return to the following address:
LEFFE TRASPORTI SRL
Via Pavia, 6
21049 Tradate (Varese), Italy
- You will receive confirmation once the return has been processed.
11. Changes to this Returns Policy
EDUA DI C.S. may update this policy at any time.
The valid version is the one published on the Website on the date of the order.
12. Contact Information
For assistance with returns, refunds or replacements, please contact us at:
Email: info@eduawear.com